Refund policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging with all tags attached
Proof of purchase (receipt or order confirmation) is required

How to Start a Return

To initiate a return, please contact us through our contact page or via email at wufagroup@gmail.com

Return requests must be approved before sending the item back. Items returned without prior authorization will not be accepted.

Return Address:
广东省深圳市龙华区观澜街道福民社区悦兴围福前路豪亚花园2B806房
Shenzhen Guangdong 518000, China

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery. We will evaluate the issue and provide a replacement or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Personal care goods (such as creams or lotions)
Sale items (final sale)
Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method within 10 business days
Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item)

Please note that your bank or credit card provider may take additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at wufagroup@gmail.com